· We ship worldwide, free shipping on any U.S. order; US200+ for any international order, use "LUCKYSHIP" at checkout.
· Packages are shipped from Brooklyn, NY on every Saturday/SUNDAY except public holidays. AS AN INDEPENDENT STUDIO, WE TRY OUR BEST TO DELIVER YOUR PACKAGE IN A TIMELY MANNER. For domestic packages, please allow 10 or more business days for delivery; for international packages, please allow 15 or more business days for delivery. EUROPEAN COUNTRIES MIGHT TAKE UP TO A MONTH OR MORE DUE TO LOCAL CUSTOM.
· Shipping to U.S. via USPS First Class for free.
· Shipping to Canada via USPS First Class - US$6 flat rate for accessories; US$13 flat rate for the rest, US$4 for the next item and so forth.
· Shipping overseas via USPS First Class - US$7 flat rate for accessories; US$16 flat rate for the rest, US$6 for the next item and so forth.
· We do combined shipping if more than 1 item is purchased. It's automatically adjusted at checkout.
· Please note that customers are responsible for all import fees, VAT, duties and taxes imposed by their countries.
· All domestic packages are provided with a tracking number and all international packages are shipped via First Class with a proof of customs declaration number. We are not responsible for lost packages.
FREE OF CHARGE RETURN POLICY
· All items must be returned within 14 days of receipt, customers must inform us via e-mail here before returning the items.
· All items must be returned in its original condition - unwashed, unworn with original packages and all the tags attached including the Doppelstandard hangtags.
· Full store credits will be refunded for vintage items; markdowns, sales, socks and tights are final sale.
· Please repack the item safely and return it with a secure and trackable method. We are not responsible if the item is lost or damaged during transit and refund will not be issued.
· We do not charge any handling fees though customers are responsible for all shipping costs involved. We do not cover or refund any shipping costs.
· All refund requests must meet above criteria or items might be returned from us, customers to cover the shipping cost.
· Refund will be issued within 3 business days from receiving your returned items.
· Unfortunately, we do not refund any import fees, VAT, duties or taxes imposed by customers's own countries.
· We do not accept or process any exchange at this time.
· We strive to provide a safe and secure shopping environment for our customers, all of your personal information is strictly kept private when you make a purchase with Doppelstandard Co.
· We will never sell, share, lease or exchange your personal information with third parties. By joining and subscribing our mail list, you agreed to be opt-in receiving our newsletters, updates and promotional e-mails. You can unsubscribe at any time.
· Doppelstandard Co. do not process and has no access to customer's credit card information at anytime nor it's kept in our system.
· Our security system is affiliated with Squarespace using the same security measures. Your confidential information is automatically encrypted by Secure Sockets Layer protocol (SSL) with an encryption key, as well as disk-based encryption and firewalls are in place that helps us to protect your privacy and data.
Last updated: 03/03/2015